Knightor Winery Shipping Information
How long will it take to receive my order?
Orders take between 2-3 working days to process. Please note that during the months of harvest (September/October) this may take longer than usual.
For any overseas orders please contact email@example.com as delivery varies from country to country.
Deliveries are dispatched Monday - Fridays. We are unable to ship at weekends.
How do I know if my order has shipped - can I track it?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days (Sun) or 10 business days (Rx), please let us know by firstname.lastname@example.org. We will be happy to find out what exactly is going on with your order.
You can track your order HERE
What is the returns policy?
We believe that you will be delighted with your wine but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order within 7 working days of the date on which you receive it and you will be responsible for the item or items until they reach us.
For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. If you return an item to us which we consider to be faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please telephone or e-mail us first and we will let you know how you should send the item to us. All refunds will be paid within 30 days of cancellation of order.
You can contact us at: email@example.com or by calling: 01726 851101.
This returns policy does not affect your statutory rights.
Refunds will be authorised within 14 days of receipt of goods.
Do you have a physical shop?
Our winery shop is always fully stocked with Knightor wines and vermouth, and we also offer tours and tastings on certain days. Visitors are more than welcome to visit us in , though we do urge you call ahead before making a special trip as we are a wedding venue as well as a winery. You can also check our opening times to see when you are able to visit.